Refund policy

Returns & Refunds

Averivora
Harry Dieter Grossmann
Kleiststraße 10, 17033 Neubrandenburg, Germany
Email: info@averivora.store
Phone: +49 2191307240

Right of withdrawal

Consumers have a statutory right of withdrawal of 14 days from receipt of the goods, without giving any reason (§§ 355, 312g German Civil Code, BGB). A clear statement to info@averivora.store is sufficient. You then have a further 14 days to send the goods back.

Goods must be returned complete and, where possible, in their original packaging. A bike must be returned complete and, where possible, in its original packaging; one returned worn beyond a reasonable trial may have its refund reduced. The direct cost of returning a heavy item is borne by the customer unless it arrived defective, damaged or incomplete, in which case we put it right.

Refunds

Once we have received and inspected the returned item, we confirm the outcome and refund to the original means of payment within 14 days.

Warranty

The statutory warranty (Gewährleistung) applies for 24 months from delivery (§§ 437 ff. BGB). Wear parts such as drive belts, brake pads, pedals, saddles and consoles wear with use and are stocked as spares. Damage from exceeding the rated user weight, from riding on an uneven floor, or from sweat left to corrode the frame without a guard is not a warranty defect.