Shipping policy

Shipping

Averivora
Harry Dieter Grossmann
Kleiststraße 10, 17033 Neubrandenburg, Germany
Email: info@averivora.store
Phone: +49 2191307240

We ship from Germany across Germany, the rest of Europe and worldwide. The exact rate is shown at checkout before you pay, based on the weight of your order.

Bikes

Spin bikes, the air bike and the heavier recumbent and smart bikes ship on a pallet or as a heavy parcel; folding and upright bikes ship boxed. Delivery is kerbside: the carrier brings it to the nearest accessible hard standing, not up stairs or into the room. A commercial spin or smart bike can exceed 60 kg boxed — have help. Saddle covers, straps and sweat guards ship by parcel.

Times

Orders leave us within 1–3 business days. Delivery typically takes 2–5 business days within Germany, 4–10 business days to the rest of Europe and 7–20 business days further afield. Pallet shipments are booked with a freight carrier who calls ahead; allow 5–15 business days.

Customs

Goods are dispatched from Germany. For deliveries outside the EU, any import duty, VAT or clearance fee in the destination country is payable by the recipient.

Damage in transit

Check the packaging before you sign for it, note any damage on the carrier's paperwork and photograph it — that is what makes a claim straightforward.